Privacy policy
Last updated: 22 October 2026
This policy explains how personal information is handled when you browse Maison Brace, place an order or contact us. Maison Brace uses Shopify to operate its online store. Privacy enquiries can be sent to support@maisonbrace.com.
Information used by the store
Information you provide can include your name, email address, phone number, billing and delivery addresses, order details and messages to customer support. Payment providers process the payment information needed to complete your purchase. Please do not send full payment-card details in a support message.
The website and its service providers also receive technical information such as browser details, device identifiers, IP address and interactions with store pages. Cookies and similar technologies support functions such as the cart, checkout, security and your preferences.
Why information is used
We use relevant information to process and deliver orders, answer questions, manage returns, send order updates, protect the store against misuse and meet recordkeeping obligations. Where you choose to receive marketing, your contact details are used for those messages. You can unsubscribe using the link in an email; essential order messages can still be sent.
Service providers and Shopify
Information needed to provide these services is shared with Shopify and relevant payment, delivery, hosting and support providers. Information may also be disclosed when legally required or where necessary to address fraud or protect legal rights.
Shopify's own handling of customer information is described in its Consumer Privacy Policy. Shopify provides a privacy portal for requests concerning information it controls. Third-party services linked from the store have their own privacy policies.
Cookies and choices
Your browser lets you manage or remove cookies. Blocking essential cookies may prevent the cart or checkout from working correctly. Where the store offers additional cookie or privacy controls, use those controls to record your preferences.
Storage, security and overseas processing
Records are kept for as long as needed to fulfil the purposes described here, address disputes and meet legal requirements. Service providers may process information outside your country. Where applicable, the safeguards required by privacy law apply to those transfers. No online service can promise complete security.
Access, correction and other requests
Depending on the law that applies to you, you may be able to request access, correction, deletion or a copy of your information, object to certain uses, restrict processing or withdraw consent. Contact support@maisonbrace.com to make a request or raise a privacy concern. We may need to confirm your identity before acting. You can also contact the privacy regulator responsible for your location.
Children and policy updates
This store is intended for customers able to make purchases lawfully. If a child has supplied personal information without appropriate permission, please contact us. We will update this page when our practices change and provide any notice required by law.